Return policy.
We hope you are delighted with your purchase! However, if you are not completely satisfied, we are happy to offer a flexible return policy to ensure your peace of mind.
Conditions for Returns:
Eligibility: Items must be returned in their original condition, unused, and in the original packaging.
Return Period: You can initiate a return within 5 days of receiving your order.
Damaged or Defective Items: If your item arrives damaged, please contact us within 7 days of delivery with photographs of the damage. We will replace the item or issue a refund at no additional cost.
How to Return:
Contact Us: Email us here with your order number and reason for return. If the return is due to damage, please include photographs for assessment.
Packaging: Ensure the item is securely packaged to prevent damage during transit. Returns must be sent back using a trackable shipping method.
Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. In such cases, we will cover the shipping costs.
Refunds:
Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 7–10 business days and issued to the original payment method.
Please note that shipping fees are non-refundable.
Exchanges:
We do not offer direct exchanges at this time. To exchange an item, please follow the return process and place a new order for your desired product.
Additional Notes:
Items returned without prior authorization may not be accepted.
Please retain proof of shipping for your records.